Parimatch operates under terms that govern how your account, transactions, and access to our platform work. Access and eligibility depend on your local law and the eligible regions we serve — read these terms carefully before using your account.
These terms apply to every account registered on Parimatch and cover how we handle your data, your transactions, and your access to the platform. Eligibility to use Parimatch depends on your local law and the regions we currently serve — if local law in your area restricts access to online gaming platforms, these terms do not override that restriction. When you deposit through local payment methods, the transaction is processed under the conditions set out in your account wallet agreement and the payment provider's own terms. We do not override those provider terms. Our policy covers what happens on the Parimatch side: how we record the transaction, how we hold account balances, and what steps apply if a dispute arises. We may update these terms when our operating conditions change. When we do, we publish the revised version on this page and note the effective date. Continuing to use your account after a revision means you accept the updated terms. If you have questions about a specific clause, reach our support team through the contact routes listed on this page before continuing to use the account.
Understanding exactly where our terms apply helps you know what we are responsible for and what sits outside our control.
Our terms cover how you open, verify, and close your Parimatch account. Eligibility checks, login security, and account suspension decisions all fall within this policy. Access depends on your local law and eligible region.
Deposits and withdrawals processed through your account wallet — including those made via local payment methods — are covered by our transaction policy. The payment provider's own terms apply in parallel and are not replaced by ours.
Game content supplied by studios available in our lobby, promotional notices published on the platform, and account communications we send you are all within scope. We are responsible for what we publish on Parimatch directly.
External payment providers, device operating systems, and network connections are outside our policy scope. We cannot accept responsibility for service interruptions or errors that originate with a third-party provider.
You have several practical rights in relation to your Parimatch account and the data we hold. You can request a record of the personal information associated with your account at any time by contacting our support team through the routes listed on this page. If any detail in your account — such as your registered name, contact number, or linked wallet — is incorrect, you can ask us to correct it and we will confirm the update once verified. If you believe a transaction has been recorded incorrectly, you can raise a dispute through the account support route. We will review the transaction log and respond with our findings. You also have the right to ask us to close your account; once you submit that request, we will confirm the steps required and the timeline for completing it. These rights apply to accounts in eligible regions where local law permits their exercise.
Contact support to request a copy of the personal data and transaction history held on your account. We will confirm receipt and provide the information through a secure channel.
If your registered details are wrong, submit a correction request through account support. Verification may be required before changes are applied.
For any clause in these terms you do not understand, reach our support team before taking action on your account. We will clarify the relevant section in plain language.
You may ask us to close your account at any time. Support will confirm the required steps, including any outstanding balance handling, before the closure is finalised.
If you have a question about these terms or need to exercise a right under this policy, use the contact routes published on the Parimatch platform.
Open the chat widget from any page on Parimatch to reach our support team directly. Use this route for urgent account or policy questions.
Send your policy question or account request to our published support email address. Include your registered account details so we can locate your record.
The Help Centre in your signed-in account area contains published answers to common policy questions. Check there first for standard terms clarifications.
We take a straightforward approach to the data we hold on your account and how we protect it.
We retain account data for as long as your account is active and for the period required by applicable law after closure. You can ask us what data we hold and request deletion where local law permits it.
We use cookies to keep your session active and to understand how the platform is used. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how your account functions.
Your account is protected by the login credentials you set. We recommend using a strong, unique password. If you suspect unauthorised access, contact support immediately through the live chat or email route.
To request a change to how we process your data, or to ask a question about a specific policy clause, contact our support team with your account details. We will respond through the same channel you used.
Answers to the questions we hear most often about how our terms work.
Access and eligibility depend on your local law and the regions Parimatch currently serves. If online gaming platforms are restricted under local law in your area, these terms do not override that restriction. Check your local regulations before opening an account.
We retain your data for the period required by applicable law after closure. You can request details of what we hold and ask for deletion where local law permits. Contact support through the Help Centre or email route to start that process.
Yes. If a deposit or withdrawal through local payment methods, or another method appears incorrect in your account history, raise a dispute through account support. We will review the transaction log and respond with our findings through the same contact channel.
When we update these terms, we publish the revised version on this page with the effective date noted. Continuing to use your account after that date means you accept the updated terms. We recommend checking this page periodically.
Reach our support team through live chat or the published email address before taking any action on your account. Give us the clause reference or describe your question and we will explain it in plain language.
Our policy covers how we record and handle transactions on the Parimatch side. local payment methods each operate under their own provider terms, which apply in parallel. We cannot override a payment provider's own conditions, but we are responsible for what we record in your account wallet.
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